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CenturyLink Reviews

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Overall Rating

4.7
8 Reviews
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About CenturyLink

CenturyLink is a company that offers a variety of services. They provide high-speed and fiber internet services that allow users to connect online. Their internet services are reliable and secure, with a range of available speeds to fit different online needs. They also offer home phone services for calling friends and family. In addition, CenturyLink provides TV packages for users to binge-watch their favorite shows. They have partnered with leading providers to offer the best TV experience. They also have a Refer & Earn Program where users can earn rewards while making a difference. Users can refer any of CenturyLink's internet services to their friends, and if the referral results in a sale, both parties will be rewarded. CenturyLink also offers bundles for those who want all their services. They also provide accessories to expand your CenturyLink internet entertainment and experiences.

CenturyLink Pros & Cons

Pros of CenturyLink:

  • Value for Money: CenturyLink offers competitive pricing, especially for its fiber internet plans. The baseline fiber plan is $50 a month for speeds up to 500 Mbps, and the next tier is $75 a month for speeds up to 940 Mbps.
  • No Contracts: CenturyLink does not lock subscribers into contracts, providing flexibility in service.
  • Unlimited Data: All plans come with unlimited data, which is a significant advantage for heavy internet users.
  • Fast Fiber Speeds: When available, CenturyLink's fiber internet provides fast, symmetrical download and upload speeds, making it ideal for streaming and gaming.
  • Reliable DSL Service: While slower than fiber, CenturyLink's DSL service is generally reliable and dependable, with positive feedback from customers.

Cons of CenturyLink:

  • Limited Fiber Availability: Fiber internet is only available in select markets, limiting its accessibility.
  • Slow DSL Speeds: DSL speeds can be slow, ranging from 15 to 100 Mbps, which may not be sufficient for high-bandwidth activities.
  • Customer Service Issues: CenturyLink has received complaints about its customer service, including long wait times and difficulty in resolving issues.
  • Equipment Rental Fees: There are additional fees for equipment rentals, which can add to the overall cost.
  • Technical Issues: Some customers have reported occasional outages and technical issues with their internet service.

CenturyLink Coupon & Discount Codes

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CenturyLink Customer Reviews (8)

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Connie Dowell
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Feb 9, 2023
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Feb 7, 2023
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Diane Bridger
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Feb 7, 2023
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Feb 6, 2023
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Feb 2, 2023

CenturyLink Customer’s Q&A

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CenturyLink Features and Benefits

Key Features and Benefits of CenturyLink.com:

  • No long-term contracts: Offers flexibility with month-to-month plans.
  • Unlimited data plans: No data caps, allowing for unrestricted internet usage.
  • Price for Life: Fixed rates that do not increase over time.
  • Fast fiber optic internet: High-speed internet with reliable performance.
  • Affordable pricing: Competitive rates compared to other providers.
  • Extensive coverage: Available in both urban and rural areas.
  • Good customer service: Generally positive reviews from customers.
  • Straightforward pricing: Transparent pricing with no hidden fees.
  • Multiple plan options: Various plans to suit different needs and budgets.
  • Bundling options: Ability to bundle internet with phone services for added convenience.

CenturyLink Pricing

CenturyLink offers various internet plans with different pricing and speeds:

  • CenturyLink Fiber Internet 500 Mbps: $50/mo. with download and upload speeds up to 500 Mbps.
  • CenturyLink Fiber Gigabit: $75/mo. with download speeds up to 940 Mbps and upload speeds up to 500 Mbps.
  • Simply Unlimited Internet 100 Mbps: $55/mo. with download speeds up to 100 Mbps and upload speeds up to 10 Mbps.

All plans come with unlimited data and no data caps, and some plans include free installation and no annual contracts.

About centurylink.com Payment Method?

CenturyLink offers several options for paying your bill online. You can use the My CenturyLink website, the CenturyLink app, or Quick Bill Pay. There is a convenience fee when you use a credit or debit card to make a one-time payment in My CenturyLink, Quick Bill Pay, or with an agent. You can avoid this fee by using a bank account when making a one-time online payment through My CenturyLink or Quick Bill Pay, or by enrolling in AutoPay. Payments can also be made by phone using the automated system or with an agent, though there is a fee for payments made with an agent. Other payment methods include mail, in person, check, money order, and cash. AutoPay is the most convenient way to ensure your bill gets paid on time, every time, and payments with AutoPay have no fees.

CenturyLink FAQs

FAQ

CenturyLink Alternatives

Top 10 CenturyLink.com Alternatives:

  1. Xfinity: Offers a wide range of plans with speeds up to 6000 Mbps. Known for its extensive coverage and reliable service.
  2. Spectrum: Provides competitive pricing and high-speed internet, especially in the eastern US. Known for its cable internet services.
  3. Verizon Fios: Known for its fiber-optic internet services, offering high-speed and reliable connections.
  4. AT&T Internet: Offers both fiber and DSL options, with a reputation for good customer service and reliable connections.
  5. Google Fiber: Provides gigabit and multigigabit fiber internet connections at reasonable prices.
  6. Mediacom: Known for its cable internet plans, offering competitive pricing and good speeds, especially in the Midwest and South.
  7. Frontier Communications: Offers both DSL and fiber options, with a focus on rural and suburban areas.
  8. Cox Communications: Provides a variety of internet plans with high speeds and good customer service.
  9. TDS Telecom: Offers a range of internet services, including fiber, DSL, and cable, with competitive pricing.
  10. Windstream: Known for its Kinetic internet service, offering both DSL and fiber options with good speeds and reliability.
FAQ

How To Open A CenturyLink Account?

Steps to open an account on CenturyLink.com:

  1. Complete an order for new service on CenturyLink.com.
  2. Look for an email from CenturyLink Notifications with a personalized link to create an online account.
  3. Click the link to be directed to the My CenturyLink registration page.
  4. Enter the billing zip code to verify the account.
  5. Create a secure password and acknowledge the terms and conditions.

If the email is not found, check the junk or spam folder. Alternatively, sign up any time using the account or phone number and a security code if needed.

FAQ

How do I sign up for CenturyLink services?

To sign up for CenturyLink services, you can follow these steps:

  1. Complete an order for new service. After this, you should receive an email from CenturyLink Notifications with a personalized link to create your online account.
  2. Click the link to be directed to the My CenturyLink registration page. This page will be auto-filled with your email address.
  3. Enter your billing zip code and wait a moment for your account to be verified.
  4. Create a secure account password, acknowledge the terms and conditions, and you're done!

If you didn't set up your account profile when you ordered new service, don't worry. You can sign up any time. When you click the link, you will need your account or phone number. Customers with landline phone service will also need a security code. If you don't see the email, check your junk or spam folder. If you still don't find it, you can also enroll in My CenturyLink with the button on the website.

Please note that the exact process may vary slightly depending on your location and the specific services you are signing up for. It's always a good idea to check the official CenturyLink website or contact their customer service for the most accurate and up-to-date information.

FAQ

About centurylink.com Prices and Cost?

CenturyLink offers several internet plans. The Fiber Internet with unlimited data and speeds up to 100 Mbps costs $55 per month. They also offer the Simply Unlimited Internet plan at the same price. This plan allows multiple users and devices to connect and stream HD movies. If you need faster speeds, they offer a Fiber Internet plan with 20X faster upload speed than cable, unlimited data, free installation, and WiFi equipment provided at no monthly charge for $75 per month.

For those interested in bundling services, CenturyLink offers Internet & Phone Bundles. The bundle with speeds up to 100 Mbps and unlimited home phone service is priced as low as $95 per month. A similar bundle with speeds up to 940 Mbps is available for as low as $115 per month.

Please note that these prices are subject to taxes and fees, and availability may vary by location. Also, paperless billing is required for these offers.

FAQ

About centurylink.com Popular Products and Services?

CenturyLink offers a variety of products and services. Their Residential Services include Home Internet, TV, and Phone services. They provide Simply Unlimited Internet with speeds up to 940 Mbps, allowing multiple users and devices to connect. They also offer Fiber Internet with 20X faster upload speed than cable, providing fast connectivity and in-home WiFi.

In addition to these, CenturyLink has a Broadband Internet Service that provides high-speed broadband internet services with speeds up to 100 Mbps. They also have a Fiber Gigabit plan for $65 a month for up to 940 Mbps with a free modem and installation.

CenturyLink also has an Accessories Marketplace where you can find products to expand your online experience, build your smart home, improve your in-home WiFi performance, personalize your entertainment, and work and learn from home.

They also have a Refer & Earn Program where you can earn rewards while making a difference. When you refer any of CenturyLink's internet services to your friends, and if the referral results in a sale, you'll both be rewarded up to $100. They also donate an extra $10 to your choice from their select list of charities.

Lastly, they offer services for new and existing customers who are moving homes, making the transfer of internet, TV, or home phone services to your new home easy and simple.

FAQ

What is the price of CenturyLink's TV service?

CenturyLink offers TV services in partnership with leading providers. The prices for these services start at $69.99/mo for 24 months plus taxes and fees. This includes an Advanced Receiver Service Fee of $15/mo. Please note that these prices are subject to change and it's always a good idea to check the latest prices on the CenturyLink website.

FAQ

How can I sign up for CenturyLink services?

To sign up for CenturyLink services, you can follow these steps:

  1. Complete an order for new service. After this, you should receive an email from CenturyLink Notifications with a personalized link to create your online account.
  2. Click the link to be directed to the My CenturyLink registration page. This page will be auto-filled with your email address.
  3. Enter your billing zip code and wait a moment for your account to be verified.
  4. Create a secure account password, acknowledge the terms and conditions, and you're done!

If you didn't set up your account profile when you ordered new service, don't worry. You can sign up any time. When you click the link, you will need your account or phone number. Customers with landline phone service will also need a security code.

Remember, you can manage all your CenturyLink accounts in one place by creating a username and password, or add a new account to an existing profile.

FAQ

centurylink.com Return Policy?

Here is the Return Policy and Shipping Policy for CenturyLink:

Return Policy: If you need to return a modem to CenturyLink, it is important to follow the packing and shipping instructions to ensure your package is processed correctly and avoid any unreturned modem fees. If you are canceling service and you lease your modem, or if you are ordering a replacement CenturyLink modem, you must return your current modem within 30 days to avoid equipment charges of up to $200.

Shipping Policy: After entering your name and address on the CenturyLink returns site, you will have two options. Print and email your return label: The label will be emailed to you as a PDF, so you can print it right away or print it later. You can even bring that email to a UPS Store and ask them to print it for you. Request a QR code: You will get a digital code that you can bring to a UPS Store along with your boxed modem. The store clerk will scan the code and print your return label, then ship the package. Next, follow these steps carefully to ensure your package arrives safely and is processed correctly, to avoid unreturned equipment charges. Gather your modem/router and all cords that were supplied by CenturyLink. Also include any wireless accessories that you received from CenturyLink. Pack these items in a rigid box with flaps intact. Use cushioning material to make sure the equipment stays in place and is well padded. Close the box with strong tape designed for shipping. Cover or remove previous shipping labels on the outside of the box. Attach it to a single side of the box in a clear shipping pouch or covering the entire label with clear shipping tape. Drop the box off at any authorized UPS Shipping Center location near you.

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